To view the orders made through your online store, go to the top menu bar 'Your Store', then from the dropdown click on 'Store Orders'. This page shows you all of the orders in your online store, paid and unpaid, in the table to the right. You can sort by order number, date, customer name, order total, and status. 1. Order # The order number is used to identify this order, your customer will see this number after payment, as well as receive it in their email order confirmation. If a customer has an issue with an order, you can identify it by their order number. If the customer bought a product with a downloadable file or ebook attached to it, they will use their email and order number to login to your website to download it. The instructions on how to do this are emailed to your customer after payment. 2. Billing Address This is the billing address the customer entered, if you need to make changes to it you can click on the 'Edit Billing Address' link. 3. Billing Address This is the shipping address the customer entered, if you need to make changes to it you can click on the 'Edit Shipping Address' link. 4. Shipping This is the shipping option the customer selected when checking out. To see how to setup shipping, click here. You can change this by using the dropdown if needed. 5. Your Store's Affiliate This is the affiliate partner where the order came from. This affiliate received a commission for this order. To see how to setup your affiliate program, click here.Note: Your affiliate is only credited for orders which have 'Paid' as the status. You will need to manually do this depending on the payment option. 6. Payment Method This is the payment option your customer selected when checking out. To setup payment options, click here. 7. Order Status Orders that visitors have chosen to pay through Check and Phone will appear as 'Unpaid' until you receive the payment and manually mark them as paid. Until you setup PayPal Notifications, PayPal orders will also show up as 'Unpaid'. To see how to do this, click here. Orders paid with through credit card will automatically be marked as 'Paid'. You can also cancel an order by changing the status to 'Cancelled'. 8. Products Ordered This table shows all the products purchased for this order, along with quantity, sale discount, and total (quantity x item price). 9. Tax This table shows the taxes applied to this order. To see how to setup taxes, click here. 10. Promo Discount This is the promotional discount that your customer received when they entered a promo code. To see how to setup promo codes, click here. 11. Shipping Cost This is the amount your customer paid for shipping. 12. Tax Total This is amount your customer paid for taxes. 13. If you made changes to addresses, order status, or the shipping option click on the 'Update' button to save your changes.
This is what the email your customer receives looks like.
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